As fintechs scale their merchandise, improve transaction volumes, and navigate higher regulatory complexity, they want a associate financial institution constructed to grow alongside them.
Pathward®, N.A. helps its partners throughout funds, sponsorships, and lending, adapting to their evolving wants whereas offering the banking, operational, and compliance infrastructure they require.
Pathward applies this mannequin throughout its associate base, from earned-wage entry companies akin to Clair to B2B funds platforms like BluePenguin, in addition to client finance corporations. With greater than 20 years of expertise in partnership banking, the financial institution strikes greater than $8 billion each day by ACH and wire providers and helps greater than 1,000 monetary establishment partners.
Tearsheet named Pathward Partner Bank of the Year within the 2026 Big Bank Theory Awards. We spoke with Will Sowell, Chief Customer Officer at Pathward, about what fintechs want from a associate financial institution in the present day, how one can pair innovation with threat and compliance controls, and the way Pathward is adapting to the altering market.
Q: What does Pathward consider an incredible associate financial institution ought to deliver to the desk past banking infrastructure?
Will Sowell, Pathward: At Pathward, we consider an incredible associate financial institution brings deep business experience and a real dedication to partnership. Our function shouldn’t be merely to allow packages, however to work alongside partners, providing the steerage and capabilities they should innovate and grow responsibly. The strongest relationships are constructed on belief, collaboration, and a shared concentrate on sustainable outcomes for partners and the purchasers they serve.
Q: How does the financial institution assist partners as their banking wants broaden?
Will Sowell, Pathward: Pathward helps deliver collectively seasoned banking experience, operational excellence, consultative threat and compliance infrastructure, and a robust understanding of partnership to assist its partners’ development.
We work carefully with partners all through their lifecycle, serving to them reply to new development alternatives by new product choices, evolving regulatory necessities, and altering buyer expectations.
A powerful instance of that is our work with TabaPay, a cash motion platform for innovators in rising and controlled industries. Pathward and TabaPay started working collectively in 2020 with a shared concentrate on quicker funds by serving to facilitate funds transfers to eligible network-branded playing cards by Mastercard Move (Mastercard’s portfolio of cash switch options) and Visa Direct. And, below a brand new settlement, the collaboration now helps PULSE disbursements to route push funds to Discover® Network branded playing cards. Today, Pathward helps TabaPay by multi-threaded alternatives to allow quicker funds and tailor-made options that handle evolving buyer wants by offering lending disbursements, cross-border cash motion, and most popular account funding.
With our devoted assist and entry to broader capabilities, our partners can broaden their packages whereas preserving the soundness and operational self-discipline wanted for sustainable development.
Q: How does the financial institution steadiness quicker innovation with the chance and compliance calls for of associate banking?
Will Sowell, Pathward: Innovation and accountable threat administration go hand in hand at Pathward. We embed threat and compliance concerns into product growth and associate collaboration from the outset, serving to options transfer ahead with the protection, soundness, and regulatory self-discipline anticipated of a financial institution. Our expertise throughout a number of regulatory cycles additionally helps us assist packages constructed to adapt, scale, and endure.
Q: What is Pathward seeing change most rapidly in what fintechs anticipate from their financial institution partners?
Will Sowell, Pathward: The largest shift we’re seeing is that fintechs more and more anticipate their financial institution partners to function as strategic partners. They are searching for earlier engagement, extra consultative assist, and capabilities that may evolve with their companies. While pace stays essential, fintechs are inserting higher worth on transparency, scalability, and relationships constructed for long-term development throughout a number of merchandise and use circumstances.
An instance of that is our work with Oportun. Oportun wanted a associate financial institution that would present the infrastructure to originate unsecured and secured loans nationwide and the experience to proceed creating a collection of accountable lending options for customers who could also be underserved by conventional monetary establishments.
We work carefully with Oportun to anticipate challenges, determine alternatives, and supply extra experience and repair. Through this collaborative spirit, we assist assist lending options that broaden entry to credit score and advance monetary inclusion.
Q: What is Pathward altering in its personal mannequin because the function of the associate financial institution continues to evolve?
Will Sowell, Pathward: Pathward has advanced its working mannequin to align development, buyer success, funds capabilities, and threat experience extra carefully round associate wants. This mannequin positions us to assist innovation and development whereas aiming to assist our partners obtain higher success and income enablement. By bringing these groups nearer collectively, we will present stronger lifecycle assist and earlier entry to the steerage and assets partners want as their packages evolve. It additionally provides us higher visibility into partners’ wants and permits our groups to offer insights earlier within the course of.
