The Lagos State Consumer Protection Agency (LASCOPA) has resolved 528 consumer complaints against Ikeja Electric Distribution Company (IKEDC), securing credit score changes and refunds value N26.24 million between January and September 2026.
The company disclosed this in its newest replace on interventions in electrical energy consumer disputes.
The improvement highlights its efforts to strengthen consumer safety, promote accountability and enhance service supply in Lagos State’s electrical energy distribution sector.
LASCOPA resolves 528 Ikeja Electric complaints
According to the company, it acquired 556 complaints against Ikeja Electric throughout the nine-month interval, of which 528 have been resolved, whereas 28 stay ongoing. This represents a decision fee of roughly 95%.
The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, reaffirmed the company’s dedication to selling equity, accountability, transparency and improved service supply within the electrical energy distribution sector.
The company additionally facilitated credit score changes and refunds totalling N26,243,758.75 for affected shoppers, highlighting the position of regulatory intervention and mediation in resolving disputes and securing redress.
The Head of LASCOPA’s Complaints and Mediation Department, Yusuf Musiliu, defined that the company receives and analyses complaints submitted by way of each on-line and offline channels.
He mentioned the company’s stakeholders’ parley offers a possibility for Ikeja Electric officers and affected shoppers to debate grievances, attain mutually acceptable agreements and resolve disputes.
LASCOPA urged aggrieved shoppers to observe established procedures for searching for redress relatively than resorting to self-help.
Consumers had been suggested to supply supporting paperwork, together with electrical energy payments, fee receipts and different related proof when submitting complaints.
The company mentioned offering the required documentation would assist facilitate investigations and guarantee well timed decision of disputes.
Musiliu expressed satisfaction with the agreements reached by way of the engagement, noting that the method offers shoppers with an avenue to deal with grievances immediately with the electrical energy distribution firm.
LASCOPA explains its consumer mediation course of
Musiliu disclosed that the company holds its stakeholders’ parley with Ikeja Electric on the final Thursday of each month, offering an everyday platform for shoppers to current unresolved complaints and interact immediately with the distribution firm.
The company inspired residents to report billing disputes and different service-related grievances promptly.
Consumers can strategy LASCOPA over estimated billing and extreme electrical energy costs.
Complaints referring to overbilling and electrical energy provide challenges can be submitted.
The company urged residents to report different practices they contemplate unfair within the supply of electrical energy providers.
LASCOPA reiterated its dedication to defending shoppers and selling accountability amongst service suppliers consistent with its mandate below the Lagos State Consumer Protection Law 2025, as amended.
Solebo suggested residents to contact the company by way of its toll-free helpline, 080 0005 2726, accessible on weekdays, or by way of e mail at [email protected], to report complaints and search help.
What you need to know
Nairametrics reported in March 2026 that LASCOPA had resolved greater than 11,000 consumer rights violation instances and recovered over N860 million for residents within the previous 5 years.
At the time, Solebo mentioned the company remained dedicated to making sure that buyers in Lagos acquired worth for cash and satisfaction from the services and products they bought.
He urged residents to not stay silent when their consumer rights had been violated, stressing that the company was established to make sure companies function pretty and that buyers have entry to redress when handled unfairly.
Solebo additionally disclosed that LASCOPA handles a median of at the least 2,000 consumer complaints yearly throughout completely different sectors of the economic system.
According to him, the company had dealt with greater than 12,000 instances of consumer rights violations over 5 years, with over 11,000 efficiently resolved by way of mediation and negotiations.
