The Lagos State Consumer Protection Agency, LASCOPA, has threatened to seal shops and enterprise premises discovered selling pretend, expired, adulterated or substandard products throughout the state.
The company additionally urged residents to report companies concerned in unfair practices, together with hidden prices, deceptive ads and failure to show product costs.
LASCOPA General Manager and Chief Executive Officer, Afolabi Solebo, gave the warning throughout appearances on the ‘@AskLagos’ programme aired on Lagos Traffic Radio 96.1 FM and Lagos Television, LTV.
Solebo stated the company had continued to determine supermarkets and stores selling unwholesome products, however sustained monitoring and enforcement had helped scale back the observe.
“Enforcement actions can be publicised to increase public consciousness, encourage compliance and deter additional violations,” Solebo warned.
Speaking on value transparency, he urged customers to report shops and supermarkets that fail to show the costs of their items. He defined that seen value tags assist consumers make knowledgeable choices and forestall discrepancies between displayed costs and checkout prices.
Addressing the “No Refund, No Return” coverage adopted by some companies, Solebo stated such disclaimers don’t robotically take away customers’ authentic rights to search redress.
He inspired residents who buy faulty, counterfeit, substandard or misrepresented products to lodge complaints with the company.
The LASCOPA chief additionally suggested customers to verify product labels, confirm related registration particulars, look at expiry dates and hold receipts as proof of buy.
He urged residents to report suspicious products, deceptive ads, hidden prices and different unfair enterprise practices, stressing that receipts might function proof when disputes come up.
For on-line purchases, Solebo suggested customers to confirm sellers, verify fee phrases and use safe fee channels. He additionally inspired consumers to examine items earlier than paying the place fee on supply is accessible, topic to the vendor’s phrases and relevant rules.
He urged residents to report violations of their shopper rights somewhat than stay silent, noting that efficient shopper safety required the joint efforts of customers, companies and regulatory authorities.
Solebo reaffirmed LASCOPA’s dedication to defending customers, selling honest enterprise practices and making certain a clear market the place residents obtain worth for his or her cash.
He stated residents can report complaints and suspected pretend, expired or substandard products via the company’s social media platforms and e mail.
