The Lagos State Electricity Regulatory Commission (LASERC) has established Electricity Complaints Resolution Panels to handle unresolved disputes between electricity shoppers and repair suppliers throughout Lagos State.
The Commission disclosed this in an announcement issued on Thursday and made out there to Nairametrics.
The panels will present shoppers with a structured channel to search redress over points together with billing accuracy, metering and operational deficiencies in electricity service supply.
Lagos strikes to strengthen client safety
LASERC mentioned the initiative is a part of efforts to strengthen electricity client safety and set up a proper mechanism for resolving disputes between shoppers and repair suppliers.
The Commission mentioned the panels would assist be sure that client grievances obtain structured consideration whereas selling compliance and enhancements in electricity service high quality.
- “Lagos State Electricity Regulatory Commission, LASERC has established dedicated Electricity Complaints Resolution Panels to enhance electricity consumer protection and provide a structured mechanism for resolving disputes between consumers and electricity service providers across Lagos State,” the assertion learn in half.
- LASERC Chief Executive Officer, Mrs Temitope George, mentioned efficient dispute decision mechanisms are important to defending client rights and fostering a responsive regulatory atmosphere.
The Commission mentioned the panels would supply a devoted avenue for addressing complaints that stay unresolved via current channels, strengthening accountability in Lagos State’s electricity market.
New panels exclude Discos and LASERC workers
The panels will comprise professionals with experience in legislation, different dispute decision, electrical engineering, commerce, finance and client rights advocacy. LASERC mentioned the composition is meant to help balanced deliberations and impartial consideration of client complaints.
Employees of electricity distribution firms and LASERC won’t be allowed to serve on the panels, a measure designed to shield the independence and objectivity of proceedings.
The panels are anticipated to take into account complaints involving billing accuracy, metering and different operational deficiencies in electricity service supply.
The Commission mentioned the initiative aligns with its regulatory mandate to promote transparency, market accountability and structured dispute decision throughout Lagos State’s electricity sector.
Eko Power, IEEL complaints face November hearings
LASERC has scheduled the panels’ inaugural hearings for Wednesday, November 4, and Thursday, November 5, 2026, on the Lagos Chamber of Commerce and Industry (LCCI) premises in Victoria Island and Alausa, Ikeja.
The preliminary periods will give attention to unresolved client grievances arising throughout the Eko Power Ltd and IEEL electricity distribution areas.
The Commission urged shoppers with unresolved complaints to submit their grievances via its official channels.
The hearings will present an avenue for affected shoppers to have unresolved complaints thought-about via the Commission’s dispute decision course of.
Billing disputes drive LASERC complaints
Nairametrics earlier reported that billing-related complaints accounted for approximately 48% of grievances received by LASERC, in accordance to its Chief Executive Officer, Temitope George.
The Commission had additionally outlined plans to strengthen client safety via improved metering, billing transparency and tighter oversight of electricity suppliers.
- LASERC suggested shoppers to first report disputed payments to their electricity service suppliers.
- Consumers can escalate complaints to the Commission if the problems stay unresolved.
- The new panels will initially take into account complaints involving Eko Power Ltd and IEEL distribution areas.
The institution of the panels builds on LASERC’s wider client safety efforts by making a devoted mechanism for contemplating unresolved grievances.
Consumers experiencing billing, metering or different service-related issues can contact the Commission via its revealed channels to search redress.
