NRC MD addresses Abuja–Kaduna ticket racketeering controversy, warns passengers against using agents – Daily Trust

The Nigerian Railway Corporation (NRC) has reaffirmed its dedication to transparency, equity and accountability within the sale of prepare tickets, notably on the Abuja–Kaduna Train Service (AKTS), whereas intensifying measures to remove ticket racketeering and different fraudulent practices able to undermining public confidence in railway transportation.

The Corporation’s renewed assurance adopted allegations circulating on social media regarding ticket availability, passenger verification procedures and the actions of unauthorised ticket agents on the Abuja–Kaduna hall.

The NRC had earlier issued a press assertion debunking allegations of its involvement in ticket racketeering, a improvement that attracted widespread media consideration and generated public dialogue on the operations of its digital ticketing system.

Speaking on Channels Television’s standard morning programme, Sunrise Daily, shortly after the press assertion, the Managing Director and Chief Executive Officer of the NRC, Dr. Kayode Opeifa, supplied additional clarification on the controversy, describing a number of claims contained within the viral video as inaccurate and primarily based on a misunderstanding of how the Corporation’s digital ticketing system operates.

According to him, the elemental problem confronting passengers on the Abuja–Kaduna hall is the overwhelming demand for prepare companies, which considerably exceeds the variety of accessible seats.

He defined that when 5,000 intending passengers compete for simply 665 accessible seats, solely the primary 665 profitable candidates can safe tickets, whereas the remaining passengers are mechanically knowledgeable that seats are now not accessible.

“You can’t create what you don’t have,” Opeifa said, emphasising that the exhaustion of obtainable seats shouldn’t be misconstrued as proof of deliberate ticket hoarding or manipulation.

The Managing Director maintained that the NRC neither creates nor encourages ticket racketeering however has persistently launched measures to fight the apply.

“NRC doesn’t create racketeering. We fight it and have made huge progress on that,” he declared.

Opeifa disclosed that the assorted measures launched below his management have considerably diminished ticket racketeering, inserting its present degree at lower than one per cent, in keeping with the Corporation’s evaluation.

He attributed the event to enhancements in passenger identification, digital verification and safety preparations designed to forestall fraudulent ticket purchases and unauthorised transfers.

The NRC boss defined that the Corporation had progressively strengthened its ticketing safety structure, shifting from the introduction of National Identification Number (NIN) necessities to One-Time Password (OTP) authentication and subsequently to double verification of passenger identities.

He famous that these measures have continued to yield constructive ends in addressing the actions of people making an attempt to avoid the authorized reserving course of.

Opeifa additional defined that digital ticketing companies are managed by concessionaires below Public-Private Partnership preparations, whereas the NRC supplies passengers with entry to the authorized ticketing platforms.

According to him, the Corporation’s duty consists of placing applicable techniques in place to guard passengers, safeguard the integrity of ticket transactions and guarantee compliance with established procedures.

The Managing Director additionally expressed concern that some passengers proceed to patronise unauthorised ticket agents regardless of repeated warnings from the NRC.

Referring to the viral video, he noticed that the complainant admitted that after failing to safe a ticket by way of the authorized platform, she was suggested to strategy an agent.

He careworn that such actions immediately contradict the Corporation’s longstanding recommendation to passengers to buy tickets solely by way of authorised channels.

‘We remain committed to eliminating racketeering’

Opeifa reiterated that the NRC wouldn’t relent in its efforts to remove ticket racketeering, noting that people benefiting from fraudulent practices would naturally resist measures designed to dam their actions.

He maintained that the Corporation would stay resolute in its battle against corruption and different types of financial sabotage inside the railway system.

On the challenges related to passenger verification and entry management at Rigasa Train Station in Kaduna, the Managing Director acknowledged present deficiencies within the station’s entry management system.

He defined that the malfunctioning entry management association has contributed to among the difficulties skilled in imposing passenger identification and stopping unauthorised boarding.

According to him, the concessionaire liable for the system is already working in the direction of rectifying the scenario.

Opeifa additional defined that Rigasa Station was not initially designed to function Kaduna’s principal railway station, an element that has contributed to a few of its current operational challenges.

He however assured passengers that the Corporation would proceed strengthening its safety and boarding procedures to make sure that solely correctly recognized and legitimately ticketed passengers acquire entry to trains.

…Concessionaire clarifies reserving system

Meanwhile, Transport Payment Solutions Limited (TPS), the Public-Private Partnership concessionaire liable for digital ticketing on the Abuja–Kaduna hall, has additional clarified the operations of the reserving platform.

The firm defined that ticket allocation is solely automated and operates strictly on a first-come, first-served foundation, with out preferential allocation to people or teams.

It maintained that the platform doesn’t intentionally reserve seats for unauthorised agents or allow the allocation of a single seat to a number of passengers.

The concessionaire additionally disclosed that the digital ticketing platform has undergone vital optimisation since September 2026, leading to improved system efficiency, sooner processing of passenger requests and higher stability during times of excessive reserving demand.

These enhancements, in keeping with the corporate, have strengthened the effectivity of the reserving course of and enhanced the general passenger expertise.

On the problem of NIN verification, the concessionaire clarified that the passenger profile re-verification train is a one-time requirement somewhat than a recurring train carried out each two or six months, as urged in some complaints.

The verification course of is meant to strengthen passenger identification, discourage fraudulent ticket transfers and be sure that people travelling correspond with the identification particulars submitted throughout ticket purchases.

Under the prevailing association, every accessible seat is allotted to at least one passenger, whose identification particulars are captured electronically.

The NRC defined that these procedures are notably vital given the safety challenges beforehand skilled on the Abuja–Kaduna hall and the necessity to preserve strict passenger identification requirements.

The Corporation additional clarified that though the welfare of minors travelling with their dad and mom or guardians stays a precedence, the prevailing ticketing association doesn’t mechanically present particular seat reservations outdoors the accessible capability.

It consequently suggested dad and mom and guardians travelling with youngsters to make their bookings promptly and guarantee compliance with relevant passenger identification necessities.

The NRC acknowledged that the rising demand for prepare companies displays rising public acceptance of railway transportation as a secure, inexpensive and handy technique of intercity journey.

However, the Corporation famous that the appreciable hole between passenger demand and accessible seating capability stays a significant operational problem requiring further rolling inventory.

It due to this fact reiterated the necessity for elevated funding in passenger coaches and different important railway infrastructure to accommodate the rising variety of Nigerians searching for to journey by prepare.

On efforts to strengthen safety and remove unauthorised boarding, the Corporation disclosed that exact consideration is being directed in the direction of enhancing entry management at Rigasa Station and different vital boarding factors alongside the Abuja–Kaduna hall.

It defined that enhanced passenger verification, improved entry management services and nearer collaboration with safety companies would assist determine people making an attempt to board trains using tickets bought below one other individual’s identification.

The NRC warned that passengers discovered presenting fraudulent or improperly transferred tickets threat being denied boarding, whereas people concerned in felony actions can be referred to applicable safety companies for investigation and attainable prosecution.

Management additionally reiterated its zero-tolerance place against workers involvement in ticket racketeering, stressing that any worker discovered facilitating fraudulent ticket transactions would face applicable disciplinary measures and, the place relevant, prosecution.

The Corporation urged intending passengers to keep away from buying tickets from unauthorised agents, emphasising that such transactions expose them to monetary losses, identity-related problems and attainable rejection throughout boarding.

It appealed to members of the general public to report suspected racketeering actions by way of applicable official channels somewhat than patronising people providing tickets outdoors the authorized digital reserving platform.

The NRC additional reassured passengers that ongoing enhancements in digital ticketing, passenger verification and station entry management kind a part of broader reforms being carried out below the management of Dr. Kayode Opeifa to reposition the Corporation for higher operational effectivity, accountability and buyer satisfaction.

While acknowledging the frustrations skilled by passengers who’re unable to safe tickets regardless of repeated makes an attempt, Management maintained that technological enhancements alone can not remove the elemental problem of insufficient seating capability.

The Corporation due to this fact appealed for continued public understanding and cooperation whereas reiterating its dedication to working with related stakeholders in the direction of rising passenger capability and enhancing service supply throughout the railway community.

The NRC maintained that the unavailability of tickets ensuing from overwhelming passenger demand shouldn’t be mistaken for ticket racketeering, stressing that the Corporation stays decided to remove fraudulent practices, defend real passengers and maintain public confidence in railway transportation.